Forgot your password? Here's how to reset it

If you've forgotten your password, you can reset it in a few steps.

Before you start: you'll need access to the email address you use for Trace, because we'll send a code there.

1. Click "Forgot your password?" on the Trace sign-in page.
2. Enter your email address. On the Recover your password screen, type your email and click Reset password. We'll email you a code.
3. Check your inbox. The email should arrive within a few minutes. If you can't see it, check your spam or junk folder.
4. Choose a new password. On the Change your password screen, type the code from the email into Reset password code, enter your new password in New password and again in Confirm password, then click Change.
5. Sign in with your email and new password.

Choosing a password

Your password must include upper-case and lower-case letters and at least one number. Use a long password you don't use anywhere else. A password manager makes this easy.

For extra protection, turn on multi-factor authentication (MFA).

Signing in with Microsoft or Google?

If you sign in with Sign In using Microsoft or Sign In using Google, you don't have a Trace password to reset. Use the same button again. If you can't get in, contact your own IT team.

If your company has made single sign-on the only way to sign in, password resets are turned off.

Still stuck? Contact Trace support and we'll help.