Can I get a retirement certificate for my offsets?

This is because Trace operates its offset portfolio in a similar way to an investment fund. Individual contributions are pooled together and deployed collectively, rather than being used to purchase and retire specific credits for each customer in isolation. This pooled approach allows us to buy credits in larger volumes, access better pricing, and source higher quality projects than would typically be available through smaller, individual transactions.

While we cannot match a specific credit or retirement certificate to a single customer’s purchase, we maintain detailed internal records that track:

• The total volume of offsets committed to customers

• The total volume of credits procured and retired by Trace

• The timing and source of each procurement and retirement

All carbon credits purchased using customer funds are formally retired in recognised registries, and the corresponding retirement certificates are published in our public impact tracker. This provides transparency and evidence that credits funded by customer contributions have been permanently retired and cannot be reused or resold.

In the same way that an investor in a managed fund does not receive title to a specific share or bond, Trace customers receive assurance through portfolio level accounting, governance, and public reporting rather than through individual certificates. This approach enables scale, efficiency, and integrity while still providing clear proof that offsets have been purchased and retired on behalf of our customer community.

If you prefer to select your own offset projects and receive retirement certificates, we offer a custom portfolio option. Please find out more here.